Privacy Policy

This privacy policy (the “Privacy Policy”) informs you about how Besthomez AG (“Besthomez”, “we” or “us”) will use and protect your personal data. This policy applies to instances where we act as the data controller in relation to your personal data. Unless otherwise defined herein, terms written in capital letters shall have the meanings assigned to them in the Terms of Use.

1. Scope
This privacy policy describes how we collect, use and/or otherwise process your personal data for our services on the Besthomez website (the “Site”). We ensure that our processing of your personal data is and remains lawful, basing this processing on your consent to the processing of your personal data for the purposes described herein. If required, your consent must be given by a clear affirmative action upon registration. This privacy policy becomes effective upon this action.

2. Collection
You can browse our website without telling us who you are or revealing any personal details about yourself. Once you provide us with your personal details, you will no longer be anonymous to us:

Email address, postal address and (depending on the service used);
Transaction data based on your activity on the website (e.g. purchases, sales, items and content you create or that relate to your account);
Shipping, billing, and other information you provide when purchasing or shipping an item;
Chats, dispute resolution, correspondence via our website and correspondence sent to us;
and other information from your interaction with our websites, services, content and advertising, including computer and connection information, page view statistics, traffic to and from the site, ad data, cookies, IP address and standard web log information;
Information from third-party companies, such as demographic and traffic data;
other supplementary information from third parties. .

You are not obligated to provide us with the personal data we request, and you can prevent us from collecting it in certain circumstances by submitting a request via the contact form on our website. However, if you choose not to provide us with the requested personal data, we may not be able to offer you our services, provide a high quality of service, or respond to your communications.

3. Marketing
We do not sell or rent your personal data to third parties for their marketing purposes without your express consent. We may process your personal data to improve and personalise our services, content and advertising. We use this data because Besthomez has a legitimate interest in promoting its products and services. If you do not wish to receive marketing communications from us, simply indicate your preference when you become a Besthomez member or by following the instructions in an email or via a link in an advert. Even if you unsubscribe from some email subscriptions, we may still need to send you important transactional or other non-promotional information by email. If you choose to personalise your experience with Besthomez via a third party login such as Google or Facebook. We will automatically activate your account and sign you up for certain transactional email procedures. If you do not wish to receive these communications, you can unsubscribe at any time via any email. If you wish to manage what data Besthomez receives via this type of account sign-up, please contact your account with this service directly.

4. Purpose
Our main purpose in collecting and processing personal data is to provide you with a secure, smooth, efficient and personalised experience. Therefore, we collect and process your personal data for the following purposes:

to provide the services you requested and customer support;
to settle disputes, collect fees and resolve problems;
to prevent potentially prohibited or illegal activities and to enforce our Terms of Service;
to adapt, measure and improve our services, content and advertising;
Marketing, service updates and promotional offers based on your communication preferences.;
to verify information for accuracy and cross-reference it with third parties.
We may ask for your consent to process personal data. If you have given consent for processing, you have the right to withdraw it at any time.

In certain circumstances, we may process your personal data based on a legitimate interest, for example for internal training and quality assurance purposes, to verify the accuracy of information, for customer support, and for other legitimate purposes.

We may process your personal data if it is necessary for us to comply with our legal obligations. For example, we may need to process your personal data to comply with anti-money laundering regulations or our tax obligations.

If we intend to process your personal data for a purpose other than that for which it was collected, we will provide you with information about that other purpose and other necessary or general information before that further processing. However, we are not obliged to provide you with information if you already possess such information, if the storage or disclosure of personal data is expressly required by law, or if providing you with such information would be impossible or involve disproportionate effort (e.g. if the processing is for archiving purposes in the public interest or for statistical purposes).

Your personal data will be kept for as long as you have a relationship with us, or if you do not have a relationship with us that extends beyond this communication, for a reasonable period that allows us to understand how people use our website.

5. Our sharing of personal data
We may share your personal data internally, with members of our corporate family, and with selected third parties, such as third-party service providers. We do this to fulfil your requests, respond to your enquiries, for marketing and advertising purposes, to comply with legal disclosure obligations, to review or enforce our policies, to detect and protect against illegal activities such as fraud, intellectual property infringement, piracy and money laundering or against technical or security vulnerabilities, to respond to emergencies, or to protect the rights, property, or safety of others.

We only transfer personal data collected within the European Economic Area (EEA) to non-EEA countries if you wish to do so, to comply with a legal obligation, or to work with third-party providers who assist us in the performance of our business and services. In doing so, we will comply with all relevant data protection laws and regulations.

6. Activities related to user IDs
All your activities on our site can be traced back to your user ID. Besthomez reserves the right to send notifications about suspicious activities and policy violations on our site to third parties, referring to user IDs and specific elements.

7. Use of information from Besthomez
Besthomez allows you to share personal and financial information in order to conduct transactions. We encourage you to disclose your privacy practices and respect the privacy of other users. We cannot guarantee the privacy and security of your information and therefore recommend that you review the privacy and security policies of your trading partner before you conduct a transaction and decide to share your information. To protect your privacy, we only allow limited access to other users' contact, shipping and financial information to facilitate your transactions. When users are involved in a transaction, they may have access to each other's name, user ID, email address and other contact and shipping information. In all cases, you must give other users the opportunity to remove themselves from your database and review the information you have collected.

8. Cookies
We use “cookies” (small files that are stored on your hard drive) on some of our pages to analyse the flow of our websites, to customise our services, content and advertising, to measure the effectiveness of promotional activities, and to promote trust and security.

Most internet browsers are automatically set to accept cookies. However, you can block cookies by activating your browser's setting which allows you to reject all or some cookies. Instructions on how to block or delete cookies can be found in your internet browser's help and support section. If you set your browser to block all cookies (including essential cookies), you may not be able to access all or parts of our website.

Here are a few important things you should know about cookies:

We offer certain features that are only available through the use of cookies.
We use cookies to identify you and maintain your login status.
Most cookies are “session cookies,” meaning they are automatically deleted from your hard drive at the end of a session.
You are free to decline our cookies at any time, though this may affect your use of some of our website or services.
On certain pages of the website, you may encounter third-party cookies over which we have no control. (For example, if you visit a webpage created by another user, that webpage may have placed a cookie).
Please note that third parties (e.g. advertising networks and providers of external services such as web traffic analysis services) may also use cookies over which we have no control.

9. No spam, spyware or spoofing.
We and our users do not tolerate spam. Please ensure you set your Besthomez notification preferences so that we communicate with you in the way you wish. You are not permitted to add other Besthomez users, including those who have purchased an item from you, to your mailing list (email or postal) without their express consent. To report Besthomez related spam or spoof emails to Besthomez, please contact us. You must not use our communication tools to send spam or any other content that would violate our User Agreement. We automatically scan and may manually filter messages to check for spam, viruses, phishing attacks, and other malicious activity, or illegal or prohibited content, but we do not permanently store messages sent via these tools.

10. Account Security
Your password is the key to your account. Use unique numbers, letters and special characters and do not share your Besthomez password with anyone. If you share your password or personal details with others, remember that you are responsible for all actions taken on behalf of your account. If you lose control of your password, you may lose control of your personal data and may be subject to legally binding actions taken in your name. Should your password have been compromised for any reason, you should notify Besthomez immediately and change your password.

11. Your rights regarding the use of your personal data
You have specific rights regarding the processing of your data, listed below, and you can exercise these rights at any time:

The right to be informed. You have the right to be informed about the processing of your personal data in a clear, easily accessible and easily understandable form. This privacy policy is provided to you in connection with this right.
The right to information, correction, and updating. You have the right to access, correct, and update your personal data at any time by logging into Besthomez. In general, we will not manually change your personal data, as it is very difficult to verify your identity remotely. If you wish to correct or update personal data that has been published in a public post, please inform us, and we will take appropriate measures to respond to your request in accordance with legal requirements.
The right to data portability. In certain circumstances, you have the right to (i) ask us for a copy of your personal data that you have provided to us; in this case, we will provide you with this data in a structured, commonly used and machine-readable format and/or (ii) transfer this data to another controller.
The right to be forgotten. You have the right to request that we erase your personal data. If you wish for us to delete the personal data we hold about you, please let us know and we will take reasonable steps to comply with your request in accordance with legal requirements. If the personal data we collect is no longer needed for certain purposes and we are not legally obligated to retain it, we will do everything in our power to delete it.
The right to restrict processing. Under certain circumstances, you have the right to restrict the processing of your personal data, for example, if the accuracy of the personal data is contested by you, or if the personal data that we have collected is no longer needed for processing but is required by you in connection with legal claims.
The right to object. Under certain circumstances, you have the right to object to certain types of processing, including processing for direct marketing and profiling.
The right to lodge a complaint with a supervisory authority. You have the right to lodge a complaint with the competent supervisory authority about how we process your personal data.
The right to withdraw consent. You have the right to withdraw your consent to the processing of your data (i.e. where we rely on consent as the legal basis for processing your personal data), you have the right to withdraw your consent at any time (however, this does not mean that anything we have done with your personal data with your consent up to that point is unlawful). You can revoke your consent to the processing of your personal data at any time by contacting us using the contact details provided below.
Rights relating to automated decision-making. You have the right not to be subject to a decision based solely on automated processing, which produces legal effects concerning you or similarly significantly affects you. In particular, you have the right:
to elicit human intervention;
To state your position;
to receive an explanation of the decision taken after an examination; and
to challenge such a decision.

You can exercise your rights by submitting a request via the contact form on our website.

Upon your request, we will close your account and remove your personal data from view as quickly as possible, based on your account activity and in accordance with applicable law. We may retain personal data from closed accounts to comply with laws, prevent fraud, collect fees owed, resolve disputes, assist with investigations, enforce our terms of use, and take other legally permissible actions.

12. Safety
Your personal data will be stored on our servers. We treat personal data as a valuable asset that must be protected, and we employ extensive tools (encryption, passwords, physical security, etc.) to protect your personal data from unauthorised access and disclosure. However, as you are likely aware, third parties may unlawfully intercept or access transmissions or private communications, and other users may misuse or abuse your personal data collected by them on the site. While we make very effort to protect your privacy, we cannot promise, and you should not expect, that your personal data or private communications will always remain private.

13. Third Parties
Unless expressly stated otherwise in this Privacy Policy, this document only deals with the use and disclosure of personal data we collect from you. If you disclose your personal data to third parties, whether as a buyer or seller on our site or on other sites on the internet, different rules may apply to their use or disclosure of the personal data you provide to them. Besthomez has no control over the privacy policies of third parties, and you may be subject to the privacy policies of those third parties. We recommend that you ask questions before you disclose your personal data to third parties.

14. General
We may change this Privacy Policy at any time by posting the amended terms on the website. All amended terms will automatically take effect on the day they are posted on the website. If your questions are not answered online, you can contact us here contact.